SHIPPING & RETURNS
Warranty & Out of Warranty:
All items are delivered with a standard warranty of a maximum of 2 days (unless otherwise specified on the product page) to protect the customers from any manufacturing defect. If you have any problems with your order, please notify us within this duration from the date of shipment of any defective product. We will replace or repair the damaged products free of cost with the return shipping prepaid by us. In case, we do not have the product in stock to provide a replacement, we will issue a 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.
To the product need to be exchanged, firstly, please send the photos of damaged products to us. We will estimate the damages then decide the best way to exchange or return the product. If the particular item is not in stock to replace ,we will provide the full refund.
Finding Shipping Cost:
Before placing the order customer can verify the shipping options & cost available for their region. To confirm the shipping cost , just add the items you would like to buy to your Shopping cart. Click on “Shopping Cart” link at Top- left corner of the website .On “shopping cart” page you can the added products and Total price .There you can find a Button “Estimate Shipping” ,just click on it. A pop up window will open with various shipping methods and pricing depending upon shipping location you selected.
100% Refund/Replacement offer:
We guarantee to provide accurate descriptions and high-quality product as mentioned in the website. In order to protect customers from shipping damage, item mismatch or parts missing etc., we are providing 5 days’ time (From the date of order delivery) to report the complaint by E-mail to our support department. Our technical team will verify the submitted details visually and will issue RMA number to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us. In case, we do not have the product in stock to provide replacement, we will issue 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. Oku Electronics reserves the right to take the final decision on all refund request.
Changing or Canceling An Order:
Need change something about your order or just want it canceled? You can ask us (by Email only )to change the items on your order, update an address or payment method, or just cancel it. Customer Service will get back to you by email within one business day regarding your request. Only orders that are still in status “Pending” or “Payment Verification” can be altered or cancelled. If your order has already moved to a different status, you won’t be able to alter it or cancel it. In some cases Order cancellation may attract 2%-3% bank charges depending on the payment methods used by customer.(It is because most of payment gateway providers collect their Commission even though order cancelled and refunded.).Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. Oku Electronics reserves the right to take the final decision on all refund request.
Once we confirmed the faulty item cannot be repairable by customer or by Remote Desktop (Team Viewer),we will issue the RMA Number, which you have to mention clearly on Shipping boxes. Do not write anything on the merchandise packaging (Product package). Defective unused merchandise will be replaced within 2 days of receipt. All returns must include a copy of the original packing list that came with your shipment.
Limits Of Responsibility:
We accept no responsibility for improper installation of our products. product polarity must be properly observed in hooking up components.