Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Before placing the order customer can verify the shipping options and the cost available for every region.To confirm the shipping cost , just add the items you would like to buy to your Shopping cart. Click on “Shopping Cart” link at Top- left corner of the webpage.On “shopping cart” page you can the added products with its weight and Total price .There you can find a Button “Estimate Shipping” ,just click on it. A pop up window will open with various shipping methods and pricing depending upon shipping location you selected.

Which payment methods are accepted in the Online Shop?

We accept mobile money payments from MTN Mobile Money, Airtel Money, Vodafone Cash and Tigo cash.

How long will delivery take?
Domestic Orders:    International Orders: 
 VIP, FedEx Ford courier : 1-2 days  UPS  : 2-10 Days 
 Post Office : 2-10 days  DHL: 5-10 Days
How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment are sent out on the day we receive the payment.

Do I receive an invoice for my order?

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

How do i place order from this site?

Step 1: Choose the product to purchase

Step 2 :You can add the product to your shopping cart instantly by clicking the “Add to Cart” icon ,which will pop-up on hovering the mouse on product.

Step 3 : Once the buy now button is clicked, you will be navigated to your shopping cart. Now you are provided with options such as; “Back to Shopping” to add more products to your shopping cart before checkout, the “update “option can be used update the changes in shopping cart(qty for example), “Estimate Shipping” can be used to know the estimated delivery date to your address.

Once done, click the “Check out” button to proceed.

Step 4 : Once the check out button is clicked, you will be prompted to login to your Oku electronics account (only if you are not logged in already). If you have an account with Oku electronics, you can simply use your login details to proceed further. Otherwise you follow the sign up option to proceed further. 

Once logged in, you can choose the shipping address. By default the shipping address will be filled in based on your account details, however you can change the shipping address if you wish so.

Now you may opt the shipping method out of all those listed below. The page has a comment box at the bottom, in which you can mention anything that you wish to let us know regarding your order. (For eg: We have some arduino shields that comes with header pins not presoldered, if you want those soldered on to the board then kindly mention the same in comments here)

Click the “Continue Checkout” to proceed further

Step 5 : You are about to complete the process. Check the “Terms and Conditions” box, which confirms that you are aware of our policies as listed in our webstore. Further you can change the billing address if needed. Also, the page provides provision to avail discount using redemption codes (only if you received one from us). 

Finally you can choose your payment option for checkout.

Click the “Continue Checkout” button to proceed with payment.

Step 6 : Done! Confirm your order. Upon order confirmation you will be navigated on to thirdparty site (Eg: Bank Website) to make the payment. Thats it! You are about to receive your package with warm greetings from Oku electronics.  

Order Status Information
Once you place your order, it will pass through a series of statuses during fulfillment.

New Order/Pending

This indicates we’ve received your order.It is default order Status.

Payment Verification

If you have paid your order through online payments(Credit card/Debit Card /Net banking) or informed us about your Offline payments ( Direct Cash Deposit etc.) , We will make the status to Payment Verification mode to verify these payments in our Accounts.

Processing

We have received your payment or accepted your payment method selected and We are processing your order, Your order list has been printed, and we’re in the process of pulling your parts from the shelves. No changes to your order are possible once it is in this status or further.

Shipped

We have received your payment or accepted your payment method selected and We are processing your order, Your order list has been printed, and we’re in the process of pulling your parts from the shelves. No changes to your order are possible once it is in this status or further.

Deliverd

Your Order has been deliverd at your address by the shipping method selected.You will receive Delivery confirmation mail and SMS with Receivers name(if provided).Oku electronics’s “My Accounts” Section will be updated with the Delivery details

Ready for Pickup

This applies to Local Pickup orders only. It means your order is at our front desk waiting for you to come pick it up

Waiting For Payment

Either we’re waiting for your Bank Deposit , Cheque to clear (it takes a few days)once our accounts department confirms payment, we’ll release your order for shipment.

Exception

This indicates your order needs human interaction before it can be released for shipment. This is often the case with lithium batteries, export control issues, and orders you have requested be paused for changes. Orders in Exception status usually get cleared quickly. We will contact you if we need additional information